There are several reasons for your Canon printer not responding. These reasons can vary from something as simple as a loose connection, to the printer not being switched on (it happens!) or the printer not being connected to the network.
These are just a selection of the more common reasons for your Canon printer not responding, there are of course many other possibilities, which are discussed in the article below. If you are using a wireless Canon printer, connection problems can also happen if the printer is not able to detect the correct network before printing.
If your Canon printer is not responding, here are some troubleshooting methods to follow:
Wireless Canon printer not printing
In most cases (with wireless printers), the communication issue is the reason behind the Canon printer not responding. Below are troubleshooting steps you should follow in these circumstances:
- Press the Setup button on the printer
- Go to Wireless LAN setup and then Press OK
- Select Easy Setup and Press OK
- Select Access Point
- Type WiFi password
- Press OK
- Insert the Setup disk in computer
- Run the setup program to install the printer again
- Click Easy Install > Install
- On the new page, click Printer on Network
- Click Next to begin installation
- After the installation is completed, try printing
If the above solution does not work, use the print troubleshooter option.
Method 1- Using the Print troubleshooter
- Click Start button
- Click Control Panel
- In the search box, type troubleshooter
- Select Troubleshooting from the list
- Under the Hardware and Sound option, click Printer
- Click Next
- Select the Canon printer from the list
- Click Next
Method 2- Check Print spooler service
The Print spooler service needs to be started to print. Here are the steps to check the print spooler service.
- Click Start
- In the search box, type Services
- In the services window, look for Print Spooler service and right-click on it
- Select Properties
- In the General tab, under the Startup type, make sure Automatic is selected
- If the services is not running, under the Service status, click Start
- Click OK
Method 3 – Turn on Network Discovery
Network Discovery is an important network setting that affects whether your computer can see other computers and devices on the network and vice versa. By default, Windows Firewall blocks Network Discovery but you can enable it by following steps set out below:
- Click the Start button
- Click Control Panel
- Click Network and Internet
- Click Network and Sharing Center
- Click Advanced Sharing settings
- If the Network Discovery is Off, click the radio button Turn on network discovery